Patients sometimes feel the need to comment on the service provided by the practice and this page is designed to make that process easier. We hope that by following the procedure detailed here, any concerns may be resolved at practice level to the satisfaction of all involved.

Please contact our practice manager, Mrs Christine Davis if you have a problem which needs further investigation and she will advise you on the steps to take. Please note that this procedure does not deal with matters of legal liability or compensation.

Our policy is to acknowledge the receipt of a complaint within 3 working days and to seek to resolve any concerns within 10 working days — you will be advised if more time is needed.

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

We hope that, if you have a problem, you will use our practice complaints procedure as this gives us an opportunity to improve our practice. But this does not affect your right to approach the local Primary Care Trust, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You should contact the Trust for further advice at the following address:

Complaints Manager
South Western Staffordshire Primary Care Trust
Mellor House
Corporation Street
Stafford ST16 3SR
01785 220004

You may also like to contact the Patient Advice and Liaison Service for further advice. The PALS Co-ordinator, Vanessa Day is based at the locality office in Codsall. Contact details are below:

Vanessa Day, PALS Co-ordinator
South Western Staffordshire Primary Care Trust
Locality Office
Council Offices
Wolverhampton Road
Codsall
WV1 1PX

Telephone: 01902 696328
Fax: 01902 696111

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If you would like to make a complaint, you may download and print off a copy of our complaint form by clicking here (16k).

Our complaints form is in Adobe Acrobat Reader format. You probably already have this product on your machine and when you click on the link above the form will automatically open. If not, please click on the 'Get Acrobat' icon below and download the free reader.