Appointments

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APPOINTMENTS

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How to Book or Cancel an Appointment

  1. By Telephone:
    Call 01902 893 375 during our opening hours.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

General Information

The appointment system operates both for your convenience and to aid the Doctors. The usual appointment length is 10 minutes long and so an appointment is for one person only and if there is more than one problem that you need to discuss, then please be advised that you may need to book a further appointment.

You may consult any of the Doctors in the practice, not just the one with whom you are registered.

Urgent (Same Day) & Emergency Appointments

These are for those acute problems that can't wait for a routine advance appointment. Urgent (same day) appointments will be allocated to the soonest available doctor in every instance due to their urgency.

Please see our Urgent Problems and Out of Hours page for information.

Telephone Consultations

We offer telephone consultations with a GP, for follow-up discussions, advice relating to previously seen or existing conditions, medication reviews, discussion of test results, fit notes, possible reactions to medication, certain child ailments, i.e. D&V, eye problems etc. If you feel your problem could be dealt with over the telephone by a GP please request a telephone consultation. You may also be automatically offered one by the Receptionist.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Patient Access:
    If you booked your appointment using Patient Access, cancel it by clicking here.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Call our cancellation line 01902 893 375 during our opening hours.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Friends and Family Test

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.