Aims and Objectives - Gravel Hill Surgery

The aims and objectives of Gravel Hill Surgery are:

To provide safe, high quality and up to date medical care in order to prevent and treat ill health and to improve the wellbeing of our patients.
To provide an honest, professional and efficient service which is responsive to the needs of our patient population.
To provide appropriate care and treatment and involve patients in decision making about their care and treatment.
For a Duty Doctor to be available daily for urgent appointments and advice.
To provide a home visit service where appropriate.
To provide repeat prescriptions within 72 hours.
To promptly investigate any complaints.
We provide information about our services in our practice leaflet and on our website.
We aim to ensure a high quality, safe and effective environment.
We respect our patients’ rights of confidentiality and access to their medical records.
We encourage patients to join our Patient Participation Group and to complete Friends and Family Feedback so we can continually strive to improve the service we offer.

Mission statement

Gravel Hill Surgery embraces modern healthcare advancements whilst retaining core traditional family medicine values. We ensure that we listen to the needs of our patients’ and care for them as individuals with the respect and dignity they deserve. We support our dedicated team of highly trained staff who will act with integrity, and champion our patients’ best interests.

Practice vision

To provide the best possible outcomes for our patients in a safe and welcoming environment. Our staff are approachable, respectful, and patient-centred.
To be at the forefront of modern general practice, offering a wide range of services and facilities whilst retaining traditional values.
To invest in our staff, diversifying and developing their skills to ensure that we have a highly skilled, resilient, and adaptable workforce that feels valued.
To be a recognised training Hub, and a leader in nurturing new multi-disciplinary professionals.
To use technology smartly to improve the efficiency and effectiveness of our administration, patient contact, and clinical activity.
To support the development through a greater understanding and treatment of disease through proactive engagement with research projects.
Seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives.

Practice values

To treat our patients with dignity, respect and compassion ensuring we prioritise our patients’ needs.
To act with integrity and honesty and be transparent and accountable for our
actions.
Promoting best practice and encouraging continuous professional development of our practice team valuing their individual contribution.