Aims and Objectives

The aims and objectives of Gravel Hill Surgery are:

  • To provide safe, high quality and up to date medical care in order to prevent and treat ill health and to improve the wellbeing of our patients.
  • To provide an honest, professional and efficient service which is responsive to the needs of our patient population.
  • To provide appropriate care and treatment and involve patients in decision making about their care and treatment.
  • For a Duty Doctor to be available daily for urgent appointments and advice.
  • To provide a home visit service where appropriate.
  • To provide repeat prescriptions within 72 hours.
  • To promptly investigate any complaints.
  • We provide information about our services in our practice leaflet and on our website.
  • We aim to ensure a high quality, safe and effective environment.
  • We respect our patients’ rights of confidentiality and access to their medical records.
  • We encourage patients to join our Patient Participation Group and to complete Friends and Family Feedback so we can continually strive to improve the service we offer.